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Job Details


Permanent

Posted: 2 years ago

General Manager

Doheney Services Limited | Lagos


Job Reference: DSL/GM/REF

Experience: 5-7 years

Industry/Sector: Customer Service

Salary: Negotiable

Location: Lagos,Lagos

Job Description

Key Performance Areas Core, essential responsibilities / outputs of the position (KPA's) Role/Task Complexity: • Direct all operational aspects of the Branches (Customer Service, Human Resources, General Administration, etc) in a manner that supports the achievement of the company’s profitability goals. • Ensures that the organization’s vision is fully understood, interpreted and translated into achievable operational plan • Drive the development and implementation of the service, sales and profitability plans for Firm • Provide an enabling environment for the delivery of the organization’s expectations to time and quality • Ensure a robust communication system is set-up for information sharing on effective practices, competitive intelligence, business needs and/or opportunities, etc among all branches, locations and employees • Ensure that all areas of work performance or departments are properly staffed and directed • Provide training, coaching, development and motivation to bring out the best in each team member • Ensure that all branches are managed with high ethical standards, and in compliance with all government regulations • Ensures that all risks associated with the company’s operations are proactively identified and mitigated at all times • Ensure adequacy, effectiveness and efficiency of the company’s Policy, Processes and Procedures at all times. • Evaluate regularly the effectiveness of operations, to see that policies are being observed and that goals are being attained • Responsible for effective and efficient Procurement system for the company • Monitor the Supply chain and recommend improvement where necessary • Review the monthly supplier performance report and ensures that appropriate action is taken • Monitor the Procurement Imprest to ensure that reimbursement is done at the right time • Ensure the safekeeping of company assets, including structures, equipment, inventory and cash • Provide operational support to the Chief Executive Officer of Firm • Provide operational reports (weekly, Monthly, Ad-hoc) as required to the Chief Executive Officer of Firm.

Requirements

Education: Minimum of� BSC/ HND in Administration or �other relevant degrees

Work Experience: 6 Years, Supervisory Experience: 5- 6 years,

Role Experience: 4 Years

Training:

  • Dry-cleaning and laundry methods and parameters
  • Customer care and service delivery
  • Effective communication
  • Teambuilding and team management

Knowledge:

  • The Laundry and Dry-cleaning business
  • Relevant use of the Business Application System (laundry and Dry-cleaning)
  • Use of �Microsoft Office

Behavioural qualities:

  • Friendly
  • High sense of personal responsibility
  • High Integrity
  • Solid Initiative
  • Innovation
  • Sound discretion and judgment
  • Thorough and detailed
  • Diligent
  • No excuses
  • Collaborative
  • Passionate
  • Proactive
  • Can take ideas and turn it into effective and productive operational plan
  • Can create ideas and bring out quality, high level results


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